Shipping policy
Last Updated: June 2026
At Empaw Essentials & Store, we are committed to delivering quality pet products to our customers as quickly and safely as possible.
Order Processing
All orders are processed within 1–3 business days after payment is successfully received. Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, processing times may be slightly extended. If there is a significant delay, we will contact you via email.
Shipping Time
Estimated delivery times:
United States: 5–15 business days
Canada: 7–18 business days
United Kingdom: 5–15 business days
Australia: 7–18 business days
Europe: 7–18 business days
Other International Locations: 10–25 business days
Please note that these are estimated delivery times and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.
Shipping Costs
We are pleased to offer FREE SHIPPING on all orders.
There are no additional shipping charges at checkout. The price you see on the product page is the price you pay.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Please allow 2–5 business days for tracking information to update after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order has already been shipped, Empaw Essentials & Store cannot guarantee replacement or refund. Please contact us immediately if you notice an error in your shipping details.
Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, please contact us at:
info@empawessentialsandstore.com
We will work with the shipping carrier to investigate and assist in resolving the issue.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery and provide:
⚫Your order number
⚫Photos of the damaged item
⚫Photos of the packaging
We will review your claim and provide an appropriate resolution.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping, please contact:
Empaw Essentials & Store
Email: info@empawessentialsandstore.com
Thank you for shopping with Empaw Essentials & Store. We appreciate your trust and look forward to serving you and your pets. 🐾